Frequently
Asked Questions
To
better serve you, we have compiled a list of our most frequently asked questions
below:
Account information and login
Are credit card transactions on shopanimedvd.com safe?
Why would my card be declined if there are sufficient
funds in my account?
What is Card Verification Number (Security Code)
and where can I find it
What is shopanimedvd.com's policy on shipping to
Non-Billing Address of credit card?
DVD Region Coding, Can it play on our Region 1 DVD players?
Frequent Buyer Points and Discount Coupons
Payment options
Product availability
Sales tax
Shopping cart and checkout
How Do I Cancel an Order
Subscribing and unsubscribing to the ShopAnimeDVD.com's
newsletter
Warranty/Exchange
Refund/Return
Account information and login
How can I change my account information?
You can change your account information by clicking on "My
Account" on the top right side of our home page. Enter your e-mail
address and password. Then click on "Sign In" to update your e-mail
address, name, password, notification and billing or shipping information. Note:
Once your email address is updated, your new log-in name will be of your new
email address
How secure is my account information?
Completely secure. www.shopanimedvd.com is committed to protecting the security and
privacy of your information. For details on the security of your transactions,
please click on Privacy Policy on the bottom of the page.
How do I
get a copy of an invoice for my order?
Click on "My Account"
on the top right side of our home page. Enter your e-mail address and password.
After you log-in, select "Order History", locate the order number
of the invoice you require to view or print the invoice.
I forgot
my password. How do I get it?
Click on "My Account"
on the top right side of our home page. Below the Email and Password box, You'll
find a text line that says 'Password forgotten?.' Enter Your email address and
click "continue" A message appears in Red: "A New Password Has
Been Sent To Your Email Address." Within approximately 5 minutes or less,
your password will be e-mailed to you. Once you have received the temporary
password, log into your account, go to edit account and input your new password
to what you desire (make sure you write it down somewhere so it won't be forgotten
the next time you log in). If you still expeniences problem, email us at support@animekrazy.com or support@shopanimedvd.com
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Are credit card transactions on www.shopanimedvd.com safe?
Absolutely! In fact, statistically it's safer to
use your credit card over the Internet than in a restaurant or department store.
www.shopanimedvd.com servers use Secure Sockets Layer (SSL)
with an encryption key length of 128-bits (the highest level commercially available).
Before you even log in to your account for payment, they will check that you're
using an approved browser - one that uses SSL 3.0 or higher.
an encryption technology that works with your browser to ensure all information sumbited to our site will be encrypted for your protection. If you would like more
information about our credit card security policy, please read Your Privacy
and Security information page.
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Why would my card be declined if there are sufficient
funds in my account?
In order to protect our customers from fraudulent transactions, the
billing address as record on your billing statement and shipping address is verified through your credit card company instantly
upon submitted. If the billing address is not correctly provided upon checkout you could be declined. Please
verify that My Account information is correct and upon checkout, be sure your billing address is correct given. If you recently moved, you should notify your credit card
company to ensure that they have your most up-to-date information.
Another factors of declined transactions are the expiratation date and/or your 3 digits Security code on the back of your card (or 4 digits code on the front for American Express Card) was not correctly enter. The
Security Code (Card Verification Number) is an also an important factor and
possible cause of the declined transaction.
* Other highly possible cause is that your credit card usages had been place on
hold by the credit card company due security monitoring made to your account.
You will need to call your credit card company to clear the lock on the account
in order the continue usage of the card.
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What is Card Verification Number (Security Code)
and where can I find it.?
Some credit cards are declined due to invalid Card Verification Number (CVV,
CSV, CID) Security Code entered. Make sure you enter the security code on your
card correctly. The Verification Number (Security Code) can be found on the
back of your credit card. For "Visa/Master"
and "Discover" that will be the last
3 digits on the back of your card. For "American
Express", that will be the last 4 digits found located on front of your
card. Need help locating the Card Vertification Security Code on your card?
Click on the card type " word " located above for information.
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What is shopanimedvd.com's policy on shipping to Non-Billing
Address on card?
Shopanimedvd.com takes extra steps to ensure the securities of the online purchase made through our site are not fraudulently placed.
To ensure speedy process on the shipping of your order, we highly recommend the ship to address is your billing address (same address appeared on your credit card billing statement). This will expedite your order as we will not need to get in contact with you for any additional information or require authorization from you in order to release order to shipping.
If the billing address on your order provided differs from the billing address with your credit card's records, the shipping of your order will be delay until we contacted you to get additional information from you to validate with your credit card's issuer. This process can delay processing time on shipping as we might require information from you by written authorization.
If you needed the
order to be shipped to a friend or to your workplace, anywhere other than your
billing address, please contact your credit card company and note with them
an alterative address for shipping. This simple process will speed up the processing
time as we can obtain the authorization and confirm with your credit card company
that you (the card owner) had made and acknowlege the order to be shipped to
a non billing address.
Shopanimedvd.com can only ship order to non billing address if we can verify the
alternative address is recorded with your credit card company. Please verify
that My Account information is correct, and then notify your credit card company
to ensure that they have your most up-to-date information and there is no discrepancy
of information with the registration information on our site and with your order. For more information about shipping to non-billing address. Check out our shipping policy page
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DVD
Region Coding
Import DVD with
Region coded of "0 " is an "All" region DVD, which can be
play on majority of DVD players with any region coding which include some game
console, However; please note that most US domestic DVD (region 1) only runs
on region 1 DVD players or ALL region DVD player only. Some Domestic release
DVD too offer "ALL" Regions coding.
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Frequent
Buyer Points and Discount Coupons
How do I
Earn Frequent Buyer Points?
You earn one point per dollar spent, (exclude shipping, taxes or other discounts),
which you can apply toward your future order(s). The points earned will automatically
be placed into your account once your order is shipped.
| Here
is our current Frequent Buyer Program break down from point to $aving |
| Points
Earned |
Credit
Given |
| 250 |
$5.oo |
| 500 |
$12.oo |
| 750 |
$20.oo |
| 1000 |
$30.oo |
How do I
redeem Frequent Buyers Points?
Once you have earned at least 250 points, you'll be given the option to select
how many points you want to redeem toward your purchase. To use your earned
points, simply select the amount of points you want to use and click on the
redeem button. The amount will be discounted off your cart on the next page.
How do I
redeem Discount Coupons?
A discount coupon will be sent out to www.shopanimedvd.com's email subscribers when
we have special promotion available. Please refer to the email for full details
of the coupon limitation if any. Each coupon can have different restrictions
and/or expiration date. You can redeem the given coupon during checkout. Just
enter the code in the box provided, and click on the redeem button under Discount
Coupon. Don't lose the coupon code, we'll not be able to re-issue the code to
you if you lose it, make sure to keep the code safe so you can benefit from
this special offer. The coupon amount will be deducted from your total when
you check out.
Coupon offers cannot be combined with any other promotions. Only one coupon
offer may be used per household and per an e-mail address. Coupons and Points
cannot be redeemed for cash. Other restrictions may apply.
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Payment
options
What are my payment options?
We do accept all major credit cards, paypal, and mail in form of payments such
as Check, Cashier Check, Money Orders or Cash for all US customers and for International
customers we accept International Money Order, Western Union Wire or Cash in
$USD currency. For details of mail in forms of payment. Click
here
Please note for
personal check: There will be a $25.oo Service charge for all return/bounce
checks. All bounced Check May go to collection Agency if unresolved.
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Product
availability
How do I know if the item is Out of Stock?
With our current system, when the item is out of stock, you'll be prompted with RED texts on the Shopping Cart page upon addiing item to cart.
Why would an item be out of stock when it still appears on your site?
Because of the great deals we offer, many of our products sell out very quickly.
We do update our site hourly, but there is an inevitable delay in reflecting
the fluctuations of quantities of product on hand particularly since thousands
of people visit our online store everyday. To avoid missing out on our featured
items, we encourage you to act quickly.
Unlike most other Internet retailers, www.shopanimedvd.com carries a full inventory
for every product we sell. This means that when we say an item is in stock,
we mean it. In rare cases however, we may take your order and then discover
that the product is not available for shipping due to (i.e., it is damaged or defective) stock. We will have to pull it off the shelf/inventory.
In this case, we will notify you via e-mail that it is on backorder and do our
utmost to fulfill the order as soon as possible. You will also have the option
to cancel the orders.
Do you ever restock items that are sold out?
Yes, we are occasionally able to restock items. However, because some of our
products might become discontinued, we recommend that you take immediate advantage
of our great deals and place your order without delay.
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Sales
tax
Does shopanimedvd.com charge sales tax?
State laws require that internet retailers collect sales tax in states where
they are resident. Shopanimedvd.com is currently a resided in the state of California.
Subsequently we are required to charge applicable taxes in California.
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Shopping
and checkout
How do I order?
To order items, follow these steps:
- Click on "Checkout"
from your shopping cart or "Cart Contents" the top right side or
"Cart" on the left side.
- If you're not
a subscriber (new customer), click on the "Continue" button to register
under "New Customer" to register. If you are already a subscriber
(or customer), simply enter your e-mail address and password under 'Return
Customers.'
- Verify your
shipping address and Billing address (be sure your billing address for the card used is correctly provided)
- Choose your
shipping option.
- Click "Continue"
- Choose the payment
method of Check/Money, Credit Card, Paypal or Fax In Order
- Check Stock Availablity
options
- You can Redeem
your Credits on Earned Frequent Buyers Point or Discount Coupon before you
continue.
- Click "Continue"
- Next, you're
shown the total amount of your order, including sales tax (CA residents only),
Discount and shipping charges (if any). If any of the information is incorrect,
you can go back and adjust information on previous pages. You can also cancel
the order at this point.
- If you have
selected Check/Money Order, you can simply confirm your order and an order
form will be sent to your email address. Simply follow the instructions on
the order form and send in your payment. Please have the order form printed
and mailed in with your payment as soon as possible to avoid soldout status
of the item(s) you order. Don't forget to write in your order number on your payment. Orders will be processed on a first come first serve
basis. So get the order form and payment in as soon as possible.
- Next, you're
shown a "Your Order Has Been Processed!" page which indicated your
order had been submited to us. We will also confirm your order via e-mail
within 24 hours.
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How do I cancel an order?
Our focus on customer
satisfaction means items are processed and shipped quickly! We actually process
your order from our warehouse within hours. Consequently, if you ask us to cancel
an order, it is most likely being prepared for shipment and we will be unable
to cancel it. If you need to have your order cancelled please contact support@animekrazy.com/support@shopanimedvd.com as soon as possible after order being placed.
Please note: All cancelled orders are subject to
a 25% restocking fee! if order had been shipped.
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Subscribing and unsubscribing
to the ShopAnimeDVD.com's newsletter
To subscribe or unsubscribe to the www.shopanimedvd.com's newsletter, you must log
in to My Account. After logging in, click under the heading 'Notification"
to subscribe or unsubscribe.
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Warranty/Exchange
What is your warranty policy on Domestic Items?
In the event of defective products, Please contact support@animekrazy.com or support@shopanimedvd.com with details
of the items you are having problem with. Be sure to include your invoice number with your email.
What is your
warranty policy on Imported Items?
All imported products we sale are under guarantee. If out of draw of luck, the item you received
is defective, it can be exchange for the same title/made by the same company
only within 14 days of purchase. Shipping and handling charges are not refundable,
unless we have made an error of shipping you the wrong item(s).
We at shopanimedvd.com ask that before requesting for an exchange, you should try your DVD out on at
least one other stand alone DVD player from a different manufacturer. We just
need to be sure that the problem is the disc and not the player. We always take
care of our customers. All returns will be tested on our machines here to confirm
unplayable issue. Customers will be responsible for return shippings.
All returns have
to be authorized from us, you can send in your "Request for Authorization
of Exchange" (RAE) by emailing to support@animekrazy.com or support@shopanimedvd.com .
We'll forward to you the exchange policy on how to have the defective item returned
for exchange. Things to include with your request is your invoice #, Item Titles
and a Brief Description of Problem and disc number. All unauthorized return
will not be process. Please allow 2-4 weeks for exchange to be return to you.
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Refund/Return:
All sales are final, due to the nature of the media product, we can not supply refund
of items nor can we give store credit for another item on opened products. Please refer to our
warranty policy in the event of a defective product.
We maintain a fairly strict (non defective) returns policy for credit. Return for credit will be evaluated basis on case to case. We trust our customers know what they are ordering when they place an order, and to review their order carefully before finalizing it. We enforce this policy strictly to keep our prices as low as possible and to maintain high customers service support.
All returns that are accepted/approved will be subject to a 25% restocking fee with Shipping and handling charges not refundable,
except when we have made an error of shipping you the wrong item(s). Return approved items have to be in brand new and in its original packaging. All unauthorized return
will not be process and will be discarded.
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